Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at caferiofood.rest (the "Website"), as well as all related services, content, features, and functionalities offered therein (collectively, the "Services").

By visiting, browsing, accessing, registering on, or placing an order through our Website, you expressly agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific features or services offered on or through the Website. These Terms apply to all visitors, users, customers, and others who access or use the Services.

If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In that case, "you" and "your" will refer to that entity.

Your continued use of the Website and Services following the posting of any modifications to these Terms will be deemed your acceptance of those changes. We therefore recommend that you review these Terms periodically.

2. Description of Services

Cafe Rio is a food service business operating in the United States. Through our Website at caferiofood.rest, we offer the following services:

• Online Menu Browsing: Users may view our current menu offerings, including food and beverage items, pricing, nutritional information, and related descriptions.
• Online Ordering: Eligible customers may place orders for food and beverages through the Website for pickup, delivery, or dine-in arrangements where available.
• Account Registration: Users may register for an account to manage orders, view order history, save preferences, and receive promotions.
• Loyalty and Rewards Programs: We may offer loyalty points, rewards, discount codes, and promotional offers to eligible registered users.
• Catering Services: Customers may inquire about or place orders for catering services for events, gatherings, or group orders, subject to availability and additional terms.
• Customer Support: We provide customer assistance via email at [email protected] for inquiries, complaints, feedback, and order-related matters.
• Informational Content: The Website may contain blog posts, announcements, nutritional guides, and other informational content related to our food offerings and business operations.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice or liability. Cafe Rio does not warrant that the Services will always be available, uninterrupted, or error-free.

3. Eligibility and User Accounts

To use certain features of the Website, particularly to place orders or enroll in loyalty programs, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. By using the Services, you represent and warrant that you meet this eligibility requirement.

If you create an account on our Website, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the confidentiality and security of your account credentials, including your password;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security;
• Not create more than one account per person without our express written permission.

Cafe Rio reserves the right to suspend, disable, or terminate your account at any time, with or without cause or notice, if we reasonably believe that you have violated these Terms or engaged in any conduct that may harm the Company, its customers, or the integrity of the Services.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them solely for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You further agree not to engage in any of the following prohibited activities:

4.1 General Prohibitions

• Using the Website for any fraudulent, deceptive, or illegal purpose;
• Attempting to gain unauthorized access to any portion of the Website, other user accounts, or our backend systems;
• Impersonating any person or entity, or falsely representing your affiliation with a person or entity;
• Using the Website to transmit, distribute, or upload any content that is unlawful, harmful, defamatory, obscene, harassing, or otherwise objectionable;
• Engaging in any activity that interferes with or disrupts the Website, servers, or networks connected to the Website;
• Using automated scripts, bots, scrapers, or other automated tools to access, crawl, or interact with the Website without our express written consent;
• Reverse-engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any software associated with the Website;
• Collecting or harvesting any personally identifiable information from the Website without authorization;
• Circumventing or attempting to circumvent any security or access control mechanisms on the Website.

4.2 Order-Specific Obligations

• You agree to provide accurate delivery addresses, contact details, and payment information when placing orders;
• You acknowledge that placing a fraudulent order or disputing legitimate charges in bad faith may result in account suspension and legal action;
• You agree not to resell or commercially exploit food or beverages purchased through our Services without explicit written authorization from Cafe Rio;
• You agree not to abuse promotional codes, discounts, or loyalty rewards in a manner inconsistent with the intended purpose of such offers.

5. Intellectual Property Rights

All content, materials, and information available on or through the Website — including but not limited to text, graphics, logos, photographs, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade names, and the overall look and feel of the Website — are the exclusive property of Cafe Rio or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its content solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any content on the Website;
• Use any of Cafe Rio's trademarks, logos, or branding without our prior written consent;
• Frame or embed any portion of the Website within another website without express written authorization;
• Use any meta tags, hidden text, or other techniques that incorporate Cafe Rio's name or trademarks without our prior written consent.

Any unauthorized use of our intellectual property may constitute infringement and may subject you to civil and criminal liability under applicable laws. If you believe that your intellectual property rights have been infringed upon through our Website, please contact us at [email protected] with relevant details so we may address the matter promptly.

6. Payment Terms

When you place an order or make a purchase through our Website, the following payment terms apply:

6.1 Accepted Payment Methods

We accept various payment methods as indicated on the Website at the time of checkout, which may include major credit cards, debit cards, and other approved electronic payment systems. All payments are processed through secure, third-party payment processors.

6.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes, service charges, and delivery fees will be calculated and displayed at checkout in accordance with applicable federal, state, and local tax laws. You are responsible for paying all applicable taxes associated with your purchase.

6.3 Order Confirmation and Processing

Once you submit an order, you will receive an order confirmation via the email address associated with your account or provided at checkout. Cafe Rio reserves the right to refuse or cancel any order at its sole discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If your order is cancelled after payment has been processed, we will issue a full refund using the original payment method.

6.4 Refunds and Cancellations

Refund and cancellation policies are subject to the specific circumstances of each order. Generally, once food preparation has commenced, cancellations may not be accepted. If you believe you are entitled to a refund due to an error on our part, incorrect order fulfillment, or food quality issues, please contact us promptly at [email protected]. We will evaluate refund requests on a case-by-case basis in good faith and in accordance with applicable consumer protection laws.

6.5 Chargebacks

You agree not to initiate chargebacks or payment disputes for legitimate charges. Fraudulent chargebacks may result in account suspension, collection activities, and legal action to the fullest extent permitted by law.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources. These links are provided solely for your convenience and do not constitute an endorsement by Cafe Rio of any third-party content, products, or services. We have no control over the content, privacy policies, or practices of third-party websites and accept no responsibility for any harm or loss arising from your access to or use of such third-party sites.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your interactions with third-party sites are governed solely by their respective terms and policies.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY CAFE RIO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT THE WEBSITE WILL BE AVAILABLE CONTINUOUSLY, UNINTERRUPTED, SECURE, OR ERROR-FREE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES;
• WARRANTIES THAT THE WEBSITE OR SERVERS THAT MAKE IT AVAILABLE ARE FREE FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such cases, Cafe Rio's warranties are limited to the minimum scope permitted by applicable law.

Food Allergen Disclaimer: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our food products are free from allergens. If you have a known food allergy or dietary restriction, please contact us directly before placing an order. Cafe Rio is not liable for any allergic reactions or adverse health effects resulting from the consumption of our food products.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR CONTRACTORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING OUT OF OR IN ANY WAY CONNECTED TO YOUR USE OF THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL COMPONENTS THAT MAY BE TRANSMITTED THROUGH THE WEBSITE;
• ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH THE WEBSITE.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

The limitations set forth above reflect a fair allocation of risk between the parties and are a fundamental element of the basis of the bargain between Cafe Rio and you. These limitations apply regardless of the legal theory on which the claim is based, even if Cafe Rio has been advised of the possibility of such damages.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

• Your use or misuse of the Website or Services;
• Your violation of these Terms of Service;
• Your violation of any applicable federal, state, or local law, rule, or regulation;
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual rights;
• Any content or information you submit, post, or transmit through the Website;
• Any fraudulent or intentional misconduct by you.

Cafe Rio reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claims. You agree not to settle any such matter without the prior written consent of Cafe Rio.

11. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our Services. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent you are a resident of California, your use of the Website is further subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants you specific rights regarding your personal information. Please refer to our Privacy Policy for more details on your rights and how to exercise them.

12. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio's principal place of business is located, without regard to its conflict of law principles.

To the extent that any dispute is not resolved through arbitration as described in Section 13 below, you consent to the exclusive jurisdiction and venue of the federal and state courts located within the United States for the resolution of any claims, disputes, or controversies arising from or relating to these Terms or the Services. You hereby irrevocably waive any objection to such jurisdiction and venue, including any claim that such courts are inconvenient.

These Terms shall also be interpreted consistent with applicable federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) governing unfair or deceptive acts and practices, and any other applicable federal consumer protection legislation.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Cafe Rio at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. We will attempt in good faith to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND LIMITS YOUR ABILITY TO RESOLVE DISPUTES IN COURT.

Except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Services — including any questions regarding their existence, validity, or termination — shall be resolved by binding arbitration administered in the United States in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties.

You agree that any arbitration shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. By agreeing to arbitration, you and Cafe Rio are each waiving the right to a jury trial or to participate in a class action.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Claims relating to the infringement or misappropriation of intellectual property rights are also exempt from mandatory arbitration under this section.

13.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH YOU AND CAFE RIO WAIVE ANY RIGHT TO A JURY TRIAL.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. Cafe Rio reserves the right, in its sole and absolute discretion, to terminate or suspend your access to the Website and Services — in whole or in part — at any time, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Your violation of any applicable law or regulation;
• Conduct that Cafe Rio deems harmful, disruptive, fraudulent, or objectionable;
• Requests from law enforcement or other governmental agencies;
• Discontinuation or material modification of the Website or Services.

Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, dispute resolution, and governing law provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations that accrued prior to the termination date.

15. Changes to Terms of Service

Cafe Rio reserves the right to modify, amend, or update these Terms of Service at any time in its sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, provide additional notice such as an email notification or a prominent notice on our Website.

Your continued use of the Website or Services following the posting of updated Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and Services.

We encourage you to periodically review these Terms to stay informed about your rights and obligations. Archived versions of these Terms may be available upon request by contacting us at [email protected].

16. Severability

If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed from these Terms, and such invalidity, illegality, or unenforceability shall not affect or render invalid or unenforceable any other provision of these Terms.

The remaining provisions shall continue in full force and effect, and the parties' intentions as reflected in the original terms shall be preserved to the greatest extent possible. The invalidity of a provision in one jurisdiction shall not affect its validity in any other jurisdiction.

17. Waiver

No failure or delay by Cafe Rio in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of Cafe Rio to be effective.

18. Entire Agreement

These Terms of Service, together with the Privacy Policy and any other legal notices, policies, or guidelines published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties — whether written or oral — relating to such subject matter.

In the event of any conflict between these Terms and any other agreement you may have with Cafe Rio, these Terms shall govern unless expressly superseded by a written agreement signed by an authorized representative of Cafe Rio.

19. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or regulations, civil unrest, wars, terrorism, labor disputes, power failures, cyberattacks, or interruptions in internet or telecommunications services. In such events, Cafe Rio's obligations shall be suspended for the duration of the force majeure event.

20. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact us for any reason related to your use of the Website or Services, please reach out to us using the following contact details:

We will make every reasonable effort to respond to your inquiries in a timely and professional manner. For order-related inquiries, please include your order number and relevant details to facilitate a prompt response.